We aim to despatch stock items within 1-3 working days from receiving your order.
It may be a little longer during the festive season.
Trade and bespoke orders are subject to minimum quantities and lead-times as agreed.
Please see our Trade Price List for terms and conditions.
Postage 1st Class Post
FREE delivery for orders over £10
Orders up to £10 – £1.60
(Postage applies to UK Mainland addresses only, for addresses outside the UK please email for a quote)
We hope you will enjoy your Reusable Crackers, but if you need to return them please contact us in writing, within 30 days from delivery to organise a refund or replacement.
The address for returns is:
8 Rudyard Road
Delivery cost of returns will be payable, unless the return is due to an error on our behalf, in which case we will cover the cost of returning the goods. Goods can only be accepted in unopened and complete packaging and returned via a signed-for service. Please inform us within 3 days if your goods arrive damaged. Should you experience a non-delivery, please report this as soon as possible so that alternative arrangements can be made. Please note that we are unable to refund bespoke items (if applicable), as these are made to order, specially for you.
Please see more information on the Refunds & Returns page.